Wednesday, September 30, 2020
Is Lighthouse Point in Trouble?
Monday, September 28, 2020
Disney Cruise Line's Updated Cruise Payment and Cancellation Policy
Last week, my family received an email from Disney Cruise Line. It wasn't to tell us that our cruise in January got canceled, but it was interesting. Take a look:
If the image isn't showing up for some reason, here's what the email says:
All of us at Disney Cruise Line continue to think of you and your family. We realize these are uncertain times for many of our Guests, and want to let you know we’ve temporarily modified our final payment and cancellation policies to provide you with greater flexibility.
For sailings through March 31, 2021, we are temporarily extending final payment until 60 days prior to sailing for Guests booked in unrestricted stateroom categories. This means that those Guests who have not yet reached their final payment due date can wait until up to 60 days prior to sailing to pay for their cruise vacation. Onboard cruise activities can be scheduled within your Castaway Club booking window once final payment is received.
In addition, we are temporarily relaxing our cruise cancellation fee schedule for sailings through March 31, 2021, as described below.
Cruises 1 to 5 Nights (Excluding Suites and Concierge Staterooms)
Days Prior to Vacation Commencement Date Fee Amount
60 days or more No fee
59 – 45 days Deposit per Guest
44 – 30 days 50% of vacation price per Guest
29 – 15 days 75% of vacation price per Guest
14 days or less 100% of vacation price per Guest
Cruises 6 Nights or More (Excluding Suites and Concierge Staterooms)
Days Prior to Vacation Commencement Date Fee Amount
60 days or more No fee
59 – 56 days Deposit per Guest
55 – 30 days 50% of vacation price per Guest
29 – 15 days 75% of vacation price per Guest
14 days or less 100% of vacation price per Guest
Suites and Concierge Staterooms
Days Prior to Vacation Commencement Date Fee Amount
60 days or more Deposit per Guest
59 – 56 days 50% of vacation price per Guest
55 – 30 days 75% of vacation price per Guest
29 days or less 100% of vacation price per Guest
Categories with Restrictions
Reservations for Inside, Outside or Verandah Categories with Restrictions remain nonrefundable and nontransferable.
These temporary changes are in addition to our Cruise Date Flexibility Option that already allows Guests the flexibility to change their sail date up to 15 days prior to departure for any cruise booked by October 31, 2020 for scheduled sailings on or before May 31, 2021. Additional details on the Cruise Date Flexibility Option can be found on our website at DisneyCruise.com.
We look forward to welcoming you aboard for your sailing and hope that this added flexibility is helpful.
Sincerely,The Cast and Crew
Disney Cruise Line
So, first, the email explains Disney's new payment policy. For all cruises until March 31st, 2021, the final payment is now due 60 days before the cruise starts. Before this change, the final payment was due roughly three to five months (depending on the sailing) before the cruise starts, so they've pretty much halved that now. This would've been good for my family, because we aren't sure if we're actually going on our cruise in January, but our final payment was due a few weeks ago, before Disney made this change to their policy. So, this updated policy doesn't affect us at all. The extra two months would've given us more time to wait for Disney to announce their cruise reopening plan and what health and safety changes will be made.
After that, the email details the updates to the cancellation fee schedule. It's less strict than usual, allowing guests more time to cancel their cruise and get a full refund. Below are the previous, stricter policies:
Standard (non-concierge) stateroom normal cancellation policy (1-5 night cruise):
Cancel 89-45 days before sailing, charge is deposit per guest.
Cancel 44-30 days before sailing, charge is 50% of vacation price per guest.
Cancel 29-15 days before sailing, charge is 75% of vacation price per guest.
Cancel 14 days or fewer before sailing, charge is 100% of vacation price per guest.
Standard (non-concierge) stateroom normal cancellation policy (6+ night cruise):
Concierge stateroom normal cancellation policy:
Cancel 90 days or more before sailing, charge is deposit per guest.
Cancel 89-56 days before sailing, charge is 50% of vacation price per guest.
Cancel 55-30 days before sailing, charge is 75% of vacation price per guest.
Cancel 29 days or fewer before sailing, charge is 100% of vacation price per guest.
Now, here are the updated cancellation conditions.
New standard (non-concierge) stateroom cancellation policy (1-5 night cruise):
Cancel 60 days or more before sailing, no charge.
Cancel 59-45 days before sailing, charge is deposit per guest.
Cancel 44-30 days before sailing, charge is 50% of vacation price per guest.
Cancel 29-15 days before sailing, charge is 75% of vacation price per guest.
Cancel 14 days or less before sailing, charge is 100% of vacation price per guest.
New standard (non-concierge) stateroom cancellation policy (6+ night cruise):
Cancel 60 days or more before sailing, no charge.
Cancel 59-56 days before sailing, charge is deposit per guest.
Cancel 55-30 days before sailing, charge is 50% of vacation price per guest.
Cancel 29-15 days before sailing, charge is 75% of vacation price per guest.
Cancel 14 days or less before sailing, charge is 100% of vacation price per guest.
Cancel 60 days or more before sailing, charge is deposit per guest.
Cancel 59-56 days before sailing, charge is 50% of vacation price per guest.
Cancel 55-30 days before sailing, charge is 75% of vacation price per guest.
Cancel 29 days or less before sailing, charge is 100% of vacation price per guest.
This new cancellation policy is nice. It's a little more relaxed than the previous policy, which is good because the world needs to be a little more relaxed now. For staterooms booked with restrictions, they are nonrefundable and nontransferable, so this new policy does not apply. Don't forget that the Cruise Date Flexibility Policy still applies to this. Speaking of the Cruise Date Flexibility Policy, it has been extended! It now applies to any cruise on or before May 31st, 2021 that was booked before October 31st So, if you don't want to go on a cruise that is over 15 days away that is within the previously described conditions, don't cancel it. Move the date instead, it won't cost you anything. The new cancellation policy will remain effect on all cruises until March 31st, 2021, so it's a temporary thing. Also, the Cruise Date Flexibility Policy ends on May 31st.
The DCL website has more information about these two polices. There's another policy on their website, the Flexible Refund Policy. Guests that experience any of the following events can change their cruise date with the same terms as the Cruise Date Flexibility Policy. This applies to guests who:
- Have symptoms of COVID-19
- Have a temperature of 100.4°F or greater
- Have had known exposure to a person with COVID-19 within the previous 14 days
- Have tested positive for COVID-19
The Flexible Refund Policy makes me think that cruises are going to resume pretty shortly after December. If cruises aren't going to resume until COVID-19 isn't a concern, then why would DCL make this policy? Maybe cruises, with restrictions, of course, will resume in January. The restrictions are going to play a big part in whether my family and I go on the Fantasy in January, so I hope they're announced soon.
For more information about the three policies, be sure to visit the Disney Cruise Line website.
Monday, September 21, 2020
Wave Goodbye to Wave Phones
Tuesday, September 15, 2020
Update: All Disney Cruises Are Canceled Until At Least December 6th
Earlier today, September 15th, on their website, Disney announced that all cruises are canceled until December 6th at the earliest. On the Fantasy, cruises are canceled until December 6th. On the Wonder and Dream, they're canceled until December 11th. Finally, on the Magic, cruises are canceled until December 12th.
Disney says that this round of cancelations is partly to give them more time to refine their safety protocols for when they reopen. I really wish they'd tell us what they're going to do, because my family has a cruise planned on the Fantasy in January and we don't know if we're going yet. Also, I'm not sure if anyone is going on that cruise, because Disney might cancel it.
This extension of the suspension means that the next cruises that will happen (if there isn't another extension) are Very Merrytime Cruises. They'd better start planning their massive gingerbread houses!
Like always, all of the people affected by this new suspension will have the choice of receiving a full refund or a 125% cruise credit (as long as they've paid the cruise in full). Of course, be sure to check the Disney Cruise Line website for more information and the latest updates.
Saturday, September 12, 2020
Why Did Disney Unlist the Wish's Name Announcement Video?
In last week's post about the Wish, I included the video from August 2019 that announced its name. If you haven't seen it, here it is:
While getting the video, I noticed that the video had been unlisted for some reason. Unlisting a YouTube video means that it won't appear in any searches. So, to watch it, you need the video's exact URL. If someone unlists a video, then they probably want to limit the amount of people that watch it.
I don't know when the video was unlisted. Most of the recent comments on it are from about eleven months ago, so it might have been unlisted around September to October of 2019. The video was probably only publicly available for a few months at most, which is very unusual for a video from a company as large as Disney. It gets weirder. This video is still featured on the Disney Parks Blog post about the announcement, so Disney hasn't completely denied its existence. So, if it's still around in that post, then why did Disney bother unlisting it?
It definitely wasn't unlisted because of the Wish getting delayed. The Wish got delayed earlier this week, but this video may have been unlisted for almost a year.
It's possible that it was accidentally unlisted. Everyone makes mistakes, even Disney. Remember Pinocchio's Pool? It seems unlikely that this was an accident, though, because there are multiple steps to unlisting a video. It's pretty hard to do it unknowingly.
Another potential reason is if there was an error in the video. Nothing seems to be wrong with it, except for the fact that there are fireworks being set off and the sun hasn't set completely! This false advertising could be why it was unlisted, though it's a bit of a stretch. Also, why is there a dark section directly above where it should say 'Disney Wish' on the stern? I doubt this is an error, because there's nothing like this on the Dream or Fantasy, and it could be a new feature! Of course, this section could just be the ship model and mean absolutely nothing. Maybe Disney unlisted the video because they didn't want me speculating about this mysterious dark section.
Back on course, a probable reason for why it was unlisted is because there may be a new announcement coming. I'm talking about a positive announcement, not like Friday's news about the Wish getting delayed. Anyway, the Wish's name announcement video was posted on August 25th, 2019. The Wish was going to enter service in January 2022, until it got delayed. This means that there was a gap of roughly two years and four months between when the video was posted and when the Wish was going to start cruises (before the delay). It is unknown if the sixth ship has also been affected by the pandemic, but if it hasn't, it'll probably be completed in late 2022 and start cruises at the very end of 2022 or the beginning of 2023. If Disney wants to keep the same window of time between the name announcements and the originally-scheduled launches, why hasn't the sixth ship's name been announced?
If the sixth ship's name gets announced, the Wish's name video is called "First Look at the Next Disney Cruise Line Ship". This title doesn't say it's for the Wish, so if a new name announcement video is posted, this video could cause confusion between the two. This is nothing a simple rename can't fix, Disney didn't have to unlist the video.
This is possible, but since the video was probably unlisted around eleven months ago, and nothing has been announced since then, why'd Disney unlist it? And if they're going to reveal something in the near future, why'd they take it down so early? Of course, Disney could just wait until the Wish launches to reveal the sixth ship's name. It's understandable, as they might not want us to explode by knowing two future ship names at a time. But, if they're going to wait until January 2022, then why'd they unlist the video? Also, if there is news about the sixth ship coming, why did they unlist this video? It would've been easier to rename it. Maybe it really was just a mistake.
Really, I see no valid reason why the video was unlisted. Before I go crazy trying to figure out why they did it, I should just end with "I don't know".
Oh cool, this is my 50th post of this year! It's kind of funny, I've posted more this year than every other year I've had this blog combined. I'm really glad I decided to post at least once a week this year, because 2020 has been an unusual and newsworthy year for DCL. Speaking of news, be on the lookout for an announcement about how long the Wish has been delayed and another about an extension of the suspension.
Friday, September 11, 2020
Never Mind, COVID-19 Has Delayed the Disney Wish
This week, Christine McCarthy, the Senior Executive Vice President and chief Financial Officer of the Walt Disney Company, confirmed that the Disney Wish has been delayed because of COVID-19. She announced this during the Bank of America Virtual 2020 Media, Communications, & Entertainment Conference and the Citi 2020 Global Technology Conference. She said that the pandemic caused the Meyer Werft shipyard, where the Wish is currently under construction, to delay the ship. This news comes just over a week after when I discovered DCL's FAQ page that said it was still scheduled for January 2022 (at the time of posting this, it still says the Wish will start cruising in January 2022). Christine McCarthy didn't say anything about how much the Wish has been delayed, because negotiations about it are still taking place. But, she did say that when this date is confirmed, Disney will make an announcement. It should be coming pretty soon, so keep your eye out for that. Maybe because Disney is sorry for the delay, they'll reveal some of what's going to be on the Wish.
McCarthy also said that when cruises resume, there will be social distancing and "whatever is required at that time." She mentioned that DCL will likely be the last of Disney's businesses to reopen as well. Disneyland in California isn't even open yet, so we're probably going to see another extension of the suspension in the near future.
Here's a video of Christine McCarthy's announcement from the Disney Cruise Line Blog:
I'm really disappointed by this announcement, but I'm hoping the delay won't be too long. I think it'll be around four to five months, six months at the most. It's funny, in my post before the delay, I said "We still have a long time to wait before 2022, and if the Wish's launch were to get pushed to a later date, the seemingly eternal wait would be even longer." Well, we'll be waiting an eternity plus however long this delay is.
This delay also means that we probably won't see any Wish itineraries in the next announcement, which is also disappointing.
For more information, check out the Citi conference and the Bank of America conference. Also, the Disney Cruise Line Blog has some more information about this unfortunate delay. When the length of the delay is announced, I'll have a new post as soon as I find out!
Sunday, September 6, 2020
The Wish's Pool Deck!
The Disney Wish is still a long way away, but as you know, I love speculation. So, this week, I'm wondering what the design of the Wish's pool deck will be like. Last week, I compared the poolside restaurants between the Disney ships, and I'm hoping the Wish's poolside restaurant layout is similar to the layout of the Magic and Wonder. So, today, we're not thinking about food, and instead thinking about the whole pool deck, which will probably be on Deck 11.
On the Wish, I think everybody wants the pools to be larger. The main family pools often get filled to their absolute maximum capacity, which makes moving around in them a chore. Also, it's impossible to maintain social distance when the pool is that full. A way Disney could implement larger pools on the Wish is by spreading them out, just like the restaurants! On the Magic-class ships, Goofy's Pool is located between the funnels, and the AquaLab pool is behind the Aft funnel. However, on the Dream-class ships, both family pools are found between the two funnels. The layout of the Magic-class ships works better, because like the poolside restaurants, having them spread out around the deck helps to distribute crowds between them. Instead of two small pools between the funnels, like on the Dream-class ships, there could be one large pool there, and a smaller, shallower one behind the Aft funnel. I'm not sure how large the pool between the funnels could be, since it must be able to be covered during deck parties. Maybe they'll do something like this:
Wednesday, September 2, 2020
COVID-19 Has Not Delayed the Disney Wish!
The coronavirus pandemic has caused many movies, video games, and other highly-anticipated things to be delayed. With all of these delays, I was wondering if the Wish's construction had been impacted and delayed as well. We still have a long time to wait before 2022, and if the Wish's launch were to get pushed to a later date, the seemingly eternal wait would be even longer.
Well, great news! The Wish is still going to begin cruising in January of 2022! Surprisingly, I found this information on the DCL Frequently Asked Questions page. The FAQ page also says that people will be able to book cruises on the Wish in late 2020, likely soon after the early 2022 cruise itineraries are announced. More details about the Wish will probably be revealed with those itineraries.
In the meantime, here's a video showing the progress of the Wish's construction from a month ago. It doesn't look much like a fun-filled cruise ship yet, but it will be when it's completed in late 2021!